Refund & Cancellation Policy

1. Pricing & what you're buying

The price of each report (for example, Quick Scan or Full Report) is shown clearly before you pay. A purchase unlocks one report for the floor plan and details you submitted. Payment is processed securely by Razorpay; we never see or store your card details.

2. Cancelling before delivery

Because a report is generated and unlocked almost immediately after payment, there is normally no waiting period to cancel. If a payment is taken but the report has not been delivered or unlocked, for any technical reason, you are entitled to a full refund. Just contact us (see below).

3. When you'll get a full refund

• Double / duplicate charge: you were charged more than once for the same report.
• Payment taken, report not delivered: the report failed to generate or never unlocked, and we can’t deliver it.
• Failed transaction with money debited: your bank shows a debit but the order didn’t complete. (These usually auto-reverse within 7 working days; if not, we’ll push the refund.)
• A genuine defect in the report: for example, the analysis is clearly corrupted or unreadable. We’ll first try to fix or regenerate it; if we can’t, we refund.

4. When a report isn't refundable

Once a report has been successfully delivered and viewed, it is a digital good that has been consumed, so it is generally not refundable. In particular, we can’t refund simply because:

• you changed your mind after reading the report;
• you disagree with a suggestion, or hoped for a different score: the reading is informational and honest, not a verdict tailored to a wished-for result;
• the floor plan or details you submitted were inaccurate or incomplete (the report reflects what was provided).

This doesn’t affect any right you have under applicable consumer law.

5. How to request a refund

Email hello@vastav.co.in within 7 days of the charge, from the email you used to buy, with:

• the Razorpay payment / order ID (from your payment confirmation), and
• a short description of the problem.

We aim to respond within 2 working days. Approved refunds are returned to your original payment method within 7 working days, though your bank may take a little longer to show it.

6. Contact

Questions about a payment or this policy? Email hello@vastav.co.in. See also our Terms of Use and Privacy Policy.